Return & Shipping Policy

Last Updated: [Date]

Thank you for choosing MKC Tec Company. We are committed to providing you with the best possible shopping experience. Please review our Return & Shipping Policy below to understand how we handle shipping, returns, and exchanges.

Shipping Information:

We offer shipping to [list of countries or regions you ship to]. Our shipping options and rates are as follows:

  • Free shipping for orders over $50 USD
  • $7 USD flat rate shipping for orders under $50 USD

Please note that delivery times may vary based on your location. Once your order is shipped, you will receive a tracking number via email to monitor the progress of your shipment.

International Shipping:

For international orders, please be aware that customs duties, taxes, and fees may apply in your country. These charges are the responsibility of the recipient and are not included in the product or shipping costs. We recommend checking with your local customs office for more information.

Return & Exchange Policy:

We want you to be completely satisfied with your purchase. If you need to return or exchange a product, please follow these guidelines:

  1. Returns: If you are not satisfied with your purchase, you may return the item within [X] days of receiving it. The item must be unused, in its original packaging, and accompanied by a valid proof of purchase. Once we receive the returned item, we will process your refund minus any shipping charges.
  2. Exchanges: If you received a damaged or defective product, please contact us within [X] days of receiving your order. We will provide instructions for returning the item and will promptly send you a replacement at no additional cost.

How to Initiate a Return or Exchange:

To initiate a return or exchange, please follow these steps:

  1. Contact our Customer Support team at returns@mkc-tec.com within [X] days of receiving your order. Please provide your order number and details about the issue.
  2. Our team will guide you through the return or exchange process and provide you with a return authorization (RA) number and return address.
  3. Pack the item securely in its original packaging and include the RA number on the outside of the package.
  4. Ship the item back to us using a trackable shipping method. You are responsible for return shipping costs.
  5. Once we receive the returned item and inspect it, we will process your refund or exchange.

Refunds:

Refunds will be processed within [X] days of receiving the returned item. The refund will be issued to the original payment method used for the purchase.

Contact Us:

If you have any questions about our Return & Shipping Policy, or if you need assistance with a return or exchange, please contact our Customer Support team at returns@mkc-tec.com.